Return policy

Return process: 

Do you want to return your order? Then go to our return page for detailed instructions.

 

Return period: 

You have 14 days to return your order after receipt. This policy allows you to return your purchase for any reason. Once we have received your return, the full purchase amount will be refunded within 21 days.

 

Shipping costs: 

The return shipment and associated shipping costs are at your own expense. 

 

Partial Return: 

You have the option to return part of your order. Please note: if you return a product from a discounted bundle, the bundle discount will be forfeited. Shipping costs will be refunded proportionally.

 

Voorbeeld:

- Product A: €10, Product B: €10, Product C: €10.

- You have purchased a bundle of A, B, and C for €25 + €3 shipping costs 

- You are returning Product B.

- The bundle discount expires, the other products A and C are worth €20.

- Refund: €25 (original price) - €20 (value of the retained products) = €5.

- Shipping costs were €3 for 3 products, you are returning 1 product (B), so you will receive €1 back.

- Total refund: €5 (products) + €1 (shipping costs) = €6.